Table Of Content
Suggested companies are based on people’s browsing tendencies. All orders are shipped via regular service USPS, UPS or FedEx and cannot be delivered to a PO Box. Shipping costs will be added to all orders. We hope you love shopping with Luma. Here are our delivery and returns policies to help make sure we meet your expectations. It goes against our guidelines to offer incentives for reviews.
Fifth Wheel
Please contact customer service for a rate quote. Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates. Our dealers will be more than happy to order the part and have it shipped directly to you as well as provide any other assistance you may need. The vehicle info section on the dashboard page serves up convenient information for your rig as well as quick access to your owners manual.
GDRV Inside Sales Team
We also ensure all reviews are published without moderation. Claim your profile to access Trustpilot’s free business tools and connect with customers. You will find your owners manual as well as operation and troubleshooting guides for many of your components and appliances all in one place. In-stock items are generally shipped within 24 hours. For questions related to purchases made from the store (store.granddesignrv.com) please do not call Grand Design Customer Support.
Write a review
Grand Design's motorhome debut: marvel or misfire? Anticipation turns to skepticism - RVtravel.com
Grand Design's motorhome debut: marvel or misfire? Anticipation turns to skepticism.
Posted: Fri, 12 Apr 2024 07:00:00 GMT [source]
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. We have a 2023 Grand Design fifth wheel that needed some replacement parts. Grand Design was helpful, professional, and timely in resolving the issues. Your company was on top of it, and we were impressed.A special shout-out to Owen Bailey who assisted us.
Rather contact St. Andrews Products. Our Inside Sales Team is commited to answering any questions you may have.
I can't even list all the problems we are having happen right now. There wouldn't be enough space to list them all. The sun roof over the shower is just pulling apart, going to be some water damage there soon.
Travel Trailer
The card can be used for purchases from any Luma store, and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than an Luma Gift Card. We want you to be completely happy with your Luma order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise.
The stove overhead vent filter cover fell off in transit onto the glass stove cover. Called the RV dealer we bought it from and asked for help, and they told us we had to drag it 200 miles to there dealership to get it fixed. (BLUEDOG RV PASCO WA) The dealer had it for two months and didn't do anything, then called and said it was done. They didnt even do a proper winterization on it that we paid for. That will be another review on RV service company's later. When we got it home the second time.
Pray your unit is defect free because there is no warranty support.
He worked with us throughout the process and corrected the issues completely. Stock items may be returned within 14 days, if you are not completely satisfied. However, personalized and custom orders are not returnable. Products and colors may be different than how they appear on this website. Shortage claims must be made within 48 hours of receipt of goods. International shipments are available.
Restricted items must be returned using ground transportation. All prices are U.S. dollars and are F.O.B. Michigan City, Indiana. Michigan residents add 6% sales tax. All other states and local taxes, if applicable, are the responsibility of the end user. Prices are subject to change without notice.
The closest dealer that would do the warranty work was 125 miles away. I left it at their shop for 7 weeks and they were not able to secure a new awning because the part was back ordered. Grand Design customer service was NO help in getting this resolved. It is all up to me to get this issue fixed.
Please consult with your dealer for current product information and specifications. Website images may display optional equipment and photographic props. When returning a gift, a Luma Gift Card will be issued to the gift recipient for the amount of the returned merchandise.
We found trim laying on the floor where it had fallen off during transit. The cabinet veneer was peeling off everywhere. Then we had to stay in it as we were preparing to move our personal property after selling our house. 3 weeks into march and the furnace stopped working. Tried to turn on the stove to bake some chicken tenders, and the pilot light wouldn't start.
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